It is specified beforehand that these GENERAL CONDITION OF SALE exclusively govern sales made by PARIS HEURE SARL. These GENERAL CONDITION OF SALE apply exclusively between the company PARIS HEURE SARL and any natural or legal person visiting or making a purchase or sale on the site www.parisheure.com. These GENERAL CONDITION OF SALE apply to all products or services marketed by PARIS HEURE SARL, mainly second-hand watches and accessory products. In accordance with the law, any Customer, Internet user or not, can read the general conditions of sale on the site www.parisheure.com or make a request directly to PARIS HEURE SARL. These general conditions of sale may be subject to modifications, the applicable GENERAL CONDITION OF SALE are those in force on the site on the date of placing your order with PARIS HEURE SARL. By placing an order, the Customer expressly accepts these GENERAL CONDITION OF SALE and acknowledges having read and accepted all the terms thereof. The acceptance of the Customer's order by PARIS HEURE SARL is materialized by the sending of an order confirmation to the Customer by email or any other existing means of communication. With each order, the Customer agrees to check the order confirmation and immediately notify PARIS HEURE SARL of any error or anomaly within 24 hours. In the event of no dispute within these deadlines, the order is considered firm and final and PARIS HEURE SARL will deliver the product in accordance with the order confirmation.


All Customers and users declare on their honor that they have read and accepted these General Conditions of Sale before placing an order with PARIS HEURE SARL. Any order validation implies acceptance of these General Conditions of Sale. Failure to consult these General Conditions of Sale can in no way be a condition for canceling an order placed by the Customer with PARIS HEURE SARL. The data provided by the Client and recorded by PARIS HEURE SARL constitute proof of transactions between the Clients and PARIS HEURE SARL.


All the prices indicated for our products are public prices and are understood in euros, all taxes included (VAT, HBJOAT watchmaking taxes and all other taxes in force), excluding the cost of preparing and shipping the product. In the event of an order to a country other than mainland France, particularly countries outside the Schengen area (European Union), any customs charges or local taxes will be borne by the recipient. All orders regardless of their origin are payable in euros.

PARIS HEURE SARL reserves the right to modify its prices at any time, however any product purchased will be invoiced on the basis of the rates in effect at the time of registration of the Customer order. In all cases, the price to be paid by the Customer is that indicated in the order confirmation and the corresponding invoice.


The Customer can place his order through several channels (website, telephone, office showroom, etc.). For orders placed on the website www.parisheure.com, contractual information is presented in French for the French version and in English for the international version of the site, except for countries with a local version of the site. Orders on the website www.parisheure.com are made through a secure connection, via a well-known banking operator. We monitor the security of banking transactions with particular attention in compliance with all the security rules in force.

PARIS HEURE SARL reserves the right to request a photocopy of the buyer's identity card as well as proof of address for all orders. These measures allow us to effectively fight against the fraudulent use that could be made of your means of payment.

PARIS HEURE SARL reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. Any order from the Customer, which has been confirmed by sending an order confirmation, is considered firm and final, from its receipt by PARIS HEURE.

Any modification of an order, for any reason whatsoever, requires the prior written consent of PARIS HEURE SARL. Delivery of an order will only be made upon full receipt of payment for the order by the Customer.

PARIS HEURE SARL reserves the right for orders coming from a foreign country (except France) with a payment presenting a suspicious or fraudulent nature (suspicious bank card, banking risk, customs risk, etc.) not to proceed with the delivery of the order as provided for in article 5 of these GENERAL CONDITION OF SALE.


Our products and the prices displayed are valid as long as they are visible on the site and while stocks last. In any case, any product not available in stock is considered as not available for sale even if it is still visible on the site or in the sales catalog. In the event that a product is unavailable after placing your order, PARIS HEURE SARL will promptly indicate a new delivery time or refund of the order. In this case, the Customer will have the choice to cancel his order and be reimbursed or wait for the availability of the product with the new deadline which will have been indicated to him.

Furthermore, in the event of prolonged unavailability of a product, PARIS HEURE SARL may deliver to the Customer another product of quality and price equivalent to that initially ordered, subject to the Customer's express agreement.


All orders will be processed upon receipt of full payment from the Customer. The period for validating payment and shipping the order varies depending on the payment method chosen. In any event, PARIS HEURE SARL reserves the right not to proceed with the delivery of an order if there is any doubt as to the integrity of the payment by the Customer.

Delivery of the products ordered is made to the delivery address indicated by the Customer during the ordering process. PARIS HEURE SARL cannot be held responsible in the event of an error in the indication of the delivery address by the Customer.

The average delivery time is 7 working days from the date of the order by the Customer and a minimum of 48 hours from the date of receipt of full payment by the customer. These times correspond to the usual processing and delivery times for mainland France. For any order from abroad, the delivery time may vary depending on different parameters (means of payment, country of delivery, customs fees, etc.). Note that orders subject to installment payment will only be delivered with full payment received by the company Paris Heure sarl.

In the event of late delivery, the Customer can contact Customer Service by email at parisheure@gmail.com

The Customer may request the cancellation of his order if the delivery thereof has not taken place, at the latest, fifteen (15) working days after the delivery date indicated by PARIS HEURE SARL, unless this delay of delivery is due to a case of force majeure within the meaning of the jurisprudence of the French courts, to an error in the delivery address indicated by the Customer, to the non-receipt of payment from the Customer or to a lack of execution / delivery by the carrier in charge of delivery.

If the cancellation request is accepted, within ten (10) working days of the Customer's cancellation request, PARIS HEURE SARL will request a refund from the Customer with its bank. Any possible overrun of the delivery date due to a delay in delivery will not give rise to damages, withholding or cancellation of the order by the buyer. The Customer must indicate on the delivery slip, before any signature, any package or product that is missing, damaged or not in conformity.

PARIS HEURE SARL uses the services of delivery companies specializing in valuable goods. As a result, the delivery rates indicated for each order include shipping costs but also value insurance (reimbursement of the product in the event of loss or theft) EXCLUDING any customs charges. Delivery costs are the responsibility of PARIS HEURE SARL. For all internet orders, delivery costs are included in the price including tax to be paid. In the event of an order by another means (telephone, showroom, etc.), delivery costs are also offered.


The www.parisheure.com site does not use a secure payment platform, payments are made directly by bank transfer.

Payment for your purchases is made in full:

- Only by bank transfer (RIB + IBAN)

Payment by bank transfer only must reach PARIS HEURE within 7 working days of the Customer's order date. Otherwise, the availability indicated at the time of the order will no longer be guaranteed. PARIS HEURE SARL will notify the Customer of the new delivery deadline if necessary or may proceed with the automatic cancellation of the order.

Advances, deposits or down payments paid by the Customer are not refundable. In addition, after a period of 1 month without payment of the entire order, the product will be put back on sale and the order will be automatically canceled. PARIS HEURE SARL will keep the amount received as damages for the damage suffered.

Unless the prior and express agreement of PARIS HEURE SARL for an extension of the due date appearing on the invoice, any late payment cumulatively entails: the immediate and automatic payment of all sums due by the Customer, regardless of the method of payment expected, the application of late payment penalties set at one and a half times the legal interest rate in force on the due date, any month started being due in full, invoicing, as a penalty clause, of a lump sum of 15 euros per file. In addition, PARIS HEURE SARL reserves the right to suspend or terminate all pending orders from the Customer, after sending a formal notice that has remained unsuccessful. The amount of late payment interest may be automatically charged against any discounts, rebates or discounts specially granted by PARIS HEURE SARL.


In accordance with the law, you have a withdrawal period of 14 days from receipt of the products to request a refund under the conditions referred to in articles 8 and 9. However, the cost of returning the product is the responsibility of the Customer. , who must ensure that the product is delivered to PARIS HEURE SARL in a secure shipment through a carrier specializing in valuables. To receive a refund, the customer must not have worn the product and must keep it in its identical condition to the state of delivery. Any product that has suffered degradation due to the fault of the customer after its receipt cannot be reimbursed by PARIS HEURE SARL.

Le remboursement pourra s’effectuer par le même moyen de paiement que pour l’achat ou un autre moyen de paiement sans frais supplémentaires pour le Client. 

In the case of a purchase or a reservation with withdrawal from a store or from a PARIS HEURE SARL showroom, the withdrawal period of fourteen (14) days does not apply. No cash on delivery will be accepted, whatever the reason

Any reimbursement is made either by credit to the Customer's bank account or by check no later than thirty days from payment of the sums paid by the Customer.


As part of our quality process, we are committed to exchanging defective products or products that do not correspond to your order. In this case you must report the non-conformity of the product in detail in writing (email or letter) within forty-eight (72) hours of receipt of the product and make your request for an exchange within fourteen (14) days. working after delivery. Any complaint made after this deadline cannot be accepted. The shipping costs will be refunded to you on the basis of the invoiced price and the return costs will remain your responsibility.


Le site www.parisheure.com fait l’objet d’un système de sécurisation des moyens de paiements et des données personnelles : Nous utilisons le procédé de cryptage SSL, un plateforme de paiement ainsi que l’ensemble des procédés de brouillage et de cryptage pour protéger le plus efficacement possible toutes les données sensibles liées aux moyens de paiement.


For any information or questions about our products and services (order tracking, delivery, product returns, after-sales service, revision, etc.), our Customer Service is at your disposal:

By telephone : Monday to Saturday 9 a.m. to 9 p.m.

Tél.: +33 (0)6 62 00 72 80

or by e-mail:



La marque PARIS HEURE SARL est une marque déposée auprès de l’INPI. L’ensemble des textes, commentaires, ouvrages, illustrations et images reproduits sur le site www.parisheure.com sont réservés au titre du droit d’auteur ainsi qu’au titre de la propriété intellectuelle et pour le monde entier. A ce titre et conformément aux dispositions du Code de la Propriété Intellectuelle, seule l’utilisation pour un usage privé sous réserve de dispositions différentes voire plus restrictives du code de la propriété intellectuelle. Toute reproduction totale ou partielle du site est strictement interdite.


The products offered comply with current French legislation. The responsibility of PARIS HEURE SARL can not be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products you plan to order. The photos are provided for illustrative purposes and are non-contractual. You must refer to the description of each product to know the precise characteristics; and in case of doubt or if you want additional information, contact us.

En cas d’erreur manifeste entre les caractéristiques du produit et sa représentation et/ou les conditions de la vente, PARIS HEURE SARL ne saurait voir sa responsabilité engagée. En cas de liens hypertextes pointant vers d’autres sites à partir de www.parisheure.com celle-ci ne sera pas responsable du contenu des informations fournies sur ces sites après activation de ces liens. En cas d’achat à titre professionnel, PARIS HEURE SARL n’encourra aucune responsabilité pour tous dommages indirects du fait des présentes, perte d’exploitation, perte de profit, perte de chance, dommages ou frais.


All second-hand watches purchased from PARIS HEURE SARL are guaranteed for 6 months from the date shown on the invoice. During this period, PARIS HEURE SARL undertakes to repair free of charge any major manufacturing defects existing at the time the watch is delivered. However, the warranty of a watch does not cover: a problem caused by an accident, a problem caused by water, a problem caused by improper handling, a problem caused by lack of care or interventions by unauthorized third parties as well as any consequential damage caused by it, a problem caused by wear or damage to the battery, bracelet, case and glass, pushers and crown.

PARIS HEURE SARL effectue une expertise interne de tous les produits mis en vente sur la plateforme avant la livraison à l’acheteur final. Ce contrôle approfondi couvre l’état général du produit, son origine, la conformité des composants, l’authenticité de la pièce ainsi que sa traçabilité tant que faire se peut.  Cette vérification découle sur la délivrance d’un certificat d’authenticité PARIS HEURE SARL lorsque le produit ne dispose pas de son certificat original manufacture. Cette certification induit une garantie pendant 6 mois pour l’acheteur, ce délai lui permettant d’effectuer une contre-expertise s’il l’estime nécessaire. Toute réclamation concernant la conformité, l’origine et l’authenticité de la pièce doit être faite pendant cette période par l’acheteur. L’acheteur reconnaît que passée cette période de garantie, la responsabilité de PARIS HEURE SARL ne peut être engagé d’aucune sorte.


This agreement is subject to French law. The language of this contract is French.
In the event of a dispute, the French courts within the jurisdiction of the head office of the company PARIS HEURE SARL will have sole jurisdiction.

In the event of a dispute, PARIS HEURE SARL offers an amicable mediation service. This service can be contacted at the following address: PARIS HEURE SARL, Mediation Service rue de Constantinople 75008 Paris.

Users are informed, in particular in the case of cross-border purchases, of the existence of an online dispute resolution platform of the European Commission. This platform is accessible at the following address at https://webgate.ec.europa.eu/odr/main/index.cfm? Event = main.home.chooseLanguage


PARIS HEURE SARL s’engage à ne pas divulguer à des tiers les informations, considérées comme confidentielles, que vous lui communiquez. Elles ne seront utilisées que pour le traitement de votre commande et pour renforcer et personnaliser la communication et l’offre produit réservées aux Clients de PARIS HEURE SARL, notamment par les lettres d’informations auxquelles vous vous serez abonnés. Par ailleurs, le site e-commerce www.parisheure.com fait usage de cookies pour mieux répondre aux attentes de ses Clients et visiteurs. Les cookies ne sont donc utilisés par PARIS HEURE SARL que dans le but d’améliorer le service personnalisé qui vous est destiné.

Consequently, in accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, and oppose your personal data. To do this, simply send us a request online: parisheure@gmail.com or by mail indicating your name, first name, address and if possible your Customer reference: PARIS HEURE SARL customer service, rue de Constantinople 75008 Paris.par